In the mid-2000s, environmental and engineering consulting firm Haley & Aldrich was battling growing commoditization in the AEC industry and enduring the impacts of a global recession. Clients were demanding lower costs, which drove us to find ways to deliver greater value and gain a better understanding of our clients and their needs. We discovered Lean through working on a project with Boeing and recognized that Lean could not only improve our service delivery but could also strengthen every facet of our company. As a result, Haley & Aldrich embarked on a Lean journey through respecting and honoring our culture, encouraging new insights and innovation, engaging and empowering people doing the work, and focusing on improving our client experience. This is our story of how we are deploying Lean to different corners of our business, from work processes to strategy deployment to staff development. We’ll use the Star Model to show how we integrate Lean into our operations and share the challenges and growing pains that we experienced along the way. Ultimately, our Lean journey has led us to strengthen our culture and improve our staff and client experience through meaningful work.
Karin Holland
https://www.linkedin.com/in/karin-holland-4a69173/
Karin Holland is a Senior Lean Practitioner and an accomplished consultant with over 15 years of experience working with the architecture, engineering and construction (AEC) industry to empower high performing teams and programs. She has extensive consulting experience across Europe and the United States. She has recognized expertise in multi-stakeholder facilitation, strategic planning and systems thinking. Karin recently launched an offsite construction consulting service, helping project teams align project intent with offsite production, plan and design for manufacturing and assembly, and facilitate supply chain integration.
Claire L. Mondello, CHMM is the Project Management Services Leader and Lean Practitioner at Haley & Aldrich, Inc. In her 15 years with the company, she has served in numerous technical, managerial, and leadership roles. Claire holds a degree in Natural Resources from Cornell University, and through most of her career, has helped her clients manage their environmental risks and compliance requirements from due diligence through construction, development, and site management. In her role as Project Management Services Leader, Claire is accountable for elevating the project management practice within the organization and developing highly functional project managers. Claire uses iterative and systems-thinking approaches rooted in “respect for people” to implement strategic change within her organization. Her responsibilities include ensuring that the project managers under her leadership are applying the right behaviors, following the right processes, and utilizing the right tools that result in overall excellent project performance in the areas of safety, quality, cost, timeliness, and financial outcomes.
https://www.linkedin.com/in/claire-mondello-chmm-390b5b50/
Claire is based out of Haley & Aldrich’s Rochester, New York office and resides in Penfield, New York with her husband and two daughters.
As the Lean Journey Program Manager at Haley & Aldrich, Kelly Meade, Master Black Belt, MBA, uses Lean thinking to develop leaders at all levels to improve their work experience and their clients’ results. She draws out people’s innate potential to determine how they can help themselves and their clients succeed, prevent resource and talent waste, and achieve their career goals. In her role as Lean Journey Program Manager, Kelly is accountable to integrating Lean into everything we do, from collaborating with Project Management leadership to integrate Lean into projects, to knitting Lean principles into our Client Leader Development program, to coaching teams on improved methods of project planning and execution, to advising executives on strategy development and implementation. She brings a unique blend of business operations, Lean, and management consulting experience to many facets of the built environment, including strategic planning, design, construction management, project management, capital planning and facilities management.
https://www.linkedin.com/in/kelly-meade/
Kelly is based out of our Boston, Massachusetts office, and resides in Somerville with her husband and two children.
Melissa McEwen is a Lean Blackbelt and Lean Consulting Practice Leader at Haley & Aldrich, Inc - her professional home for over 22 years. A natural collaborator and problem solver, Melissa has spent the past 12 years focused on helping owners, builders, and designers to transform the built environment through innovation and better ways of working. Melissa was introduced to Lean in 2005 and discovered a simple, yet powerful way of engaging people to solve problems. She is committed to continuing to build capacity in people across the ecosystem to adapt and innovate one individual, team, project, and organization at a time. Melissa is regularly inspired by her clients and how deeply so many people care about their craft and the work we do in the built environment. The future of design and construction is bright! Together, will can make the built environment better for our communities, while making our organizations better for our people. People deserve joy at work.
https://www.linkedin.com/in/melissamcewen/
Earn AGC-CM Lean Continuation Education Credits.
AGC recognizes this webinar as quality Lean Construction content and it qualifies for 1.5 hours of AGC CE credit. All attendees can forward the receipt of the webinar to AGC and have the webinar count towards renewing their CM-Lean certificate.
